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Please read the below statements before using their Live Chat services. I have been using Air Asia Live Help and the line always cut off after a few minutes.(I think it’s still in beta mode) and it’s quite simple to use it for instant answers from servicing agent.If you are using premium phone call, you will enjoy fast quality services for bookings, changes to booking, payments and others services.

In case you are still searching for Airasia phone contact number and Airasia email address, here are the answers: Customers calling from Malaysia can dial for pre-flight inquiries.

Airasia aims to halve its turnaround time for email responses to pre-flight inquiries from 24 hours to within 12 hours.

Let me show you how to use their live chat service. Conclusion: I hope with all the new services provided by Airasia, it can reduce the numbers of calls and waiting time.

1) Login with your Air Asia member ID now to use this service. I know a lot of people are not satisfy with their call service including me but I would like to give a chance to them as Airasia is Malaysia’s Product and I hope Airasia will keep on reward us with Airasia Big Promotion so Everyone Can Fly Now with Airasia.

1) Airasia is rolling out new premium phone line for customers who wants better call service.

Airasia Premium Customer Phone Line targets to engage callers within 20 seconds and the number is 600 85 9999 from 7am to 7pm daily.

What happened to old chat room and why introduce a new chat software?

Both of the old chat room sofwares where 3rd party and making changes to them were both hard and time consuming, so we now have created a custom chat software of our own to overcome those problems.

This Premium Service Line is available only to those calling from within Malaysia and using local landline and mobile phone numbers.

For any feedback on their premium line, please email to [email protected], 2) Live Help or Live Chat – Airasia brand new service for all registered guests with Airasia, you need to logon using your Airasia member ID in order to chat with their service agents.

The web chat service is available from 9am to 6pm daily.